General Information 13

• What is Vivid Seats?
• I’ve never purchased from Vivid Seats before. What is the process?
• Vivid Seats Rewards
• How does Vivid Seats obtain tickets for resale? How about tickets to sold-out events?
• What is the secondary market? What is a resale marketplace?

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Shopping for tickets 13

• How do I search for and select tickets?
• Why can't I add more than one set of tickets to my shopping cart?
• Can I search by quantity, price, or seat location?
• Can I search by quantity, price, or seat location?
• The listing I want to order includes more tickets than I need. Why can’t I order a specific number of tickets?

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Event Information 4

• I’m bringing my small child with me to an event. Do I need to purchase a ticket for my child?
• Can I bring a camera, food, drinks, or lawn chairs to my event?
• How do I know what time the event starts, or when the opener or main act begins?
• What if I purchase tickets to a playoff game that does not occur?

Ticket Listing Information 1

• What is Seat Saver℠?

Ticket Pricing 0

Checkout & Payment 6

• If I am located in Canada and/or purchasing tickets to an event taking place in Canada or the United Kingdom, will I be charged in local or US currency?
• When will my credit card be charged?
• What payment methods are accepted?
• Is it possible to split an order between multiple forms of payment?
• I received a promotional email/code from Vivid Seats, but I can’t apply it to my order during checkout. How do I use my promotional code?

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General Ticket Information 8

• The name on my ticket is not mine. Will I have issues at my event?
• The tickets I received are different from what I ordered. What happened?
• Can I bring a camera, food, drinks, or lawn chairs to my event?
• How do I know if the seller has confirmed my order?
• I received an order summary email after placing my order. Do I need to bring this to my event?

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Shipping, Instant Download, Email, & Mobile E-ticket Delivery 12

• I still haven’t received my tickets. Will I get them before my event?
• My tickets are being shipped. When should I expect my tickets?
• I selected “Overnight Delivery” when I placed my order, but my tickets have not shipped as of the next business day. Why haven’t I received my order?
• Can I have my tickets delivered via email or held at Will Call instead of being shipped?
• I lost the email that contained the link to download my e-tickets. Can you re-send it?

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Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery 0

AXS Mobile ID & Electronic Transfer 1

• What is Electronic Transfer?

Cancellation Policy 3

• What do I do if my event is cancelled? How do I get my compensation?
• What if I can no longer attend my event?
• Can I exchange my tickets for a different quantity, or for tickets to another date or event?