Yes! We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our Buyer Guarantee.

Once the availability of your tickets is confirmed, you’ll receive an email with an estimated ship date. Please note that it is common for tickets to ship p...

Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. The delivery options displayed at checko...

Tickets can only be delivered via the delivery method(s) shown on the event listing. Sellers offer certain delivery methods based on the types of tickets th...

Yes! Doing so is very easy, and you can place this request in just a few clicks! 1. Log into your Vivid Seats account and click the “Order History”. Fro...

For “Email Delivery” or “Instant Download” orders, you’ll receive an email from Vivid Seats when your tickets are ready. Clicking the link inside this email...

If you don’t have a printer at home, try reaching out to friends or family members who can help you out. Alternatively, you can access free or inexpensive p...

This fee allows us to maintain our automated systems and servers so that when the seller provides us with the ticket files, they are immediately sent to t...

If you purchased “Mobile E-tickets,” these can and should be scanned off of your mobile device.   We recommend printing “Email Delivery” and “Electron...

Unfortunately, we cannot request alternate ticket formats. Sellers send tickets in the format they were originally purchased and received, and are unable to...