General Information

What is Vivid Seats?
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to purchase or resell tickets to their favourite sports, concer...
Wed, 5 Jun, 2024 at 1:44 PM
I’ve never purchased from Vivid Seats before. What is the process?
Welcome to Vivid Seats! We believe that nothing beats being at your favorite events in person, and we’re committed to getting you to the events you love eas...
Wed, 5 Jun, 2024 at 1:43 PM
Vivid Seats Rewards
What is the Vivid Seats Rewards program?  The Vivid Seats Rewards program is our free loyalty program where every fan earns on every purchase. Collect stam...
Fri, 12 Apr, 2024 at 2:02 PM
How does Vivid Seats obtain tickets for resale? How about tickets to sold-out events?
All tickets listed on Vivid Seats are managed and owned by professional ticket resellers and pre-screened individual sellers. We don’t own or generate ticke...
Thu, 11 Apr, 2024 at 2:28 PM
What is the secondary market? What is a resale marketplace?
Vivid Seats is a secondary marketplace for event tickets, which means that we are not the primary generator of tickets, such as a team or box office; rather...
Thu, 30 May, 2024 at 9:38 AM
Am I purchasing tickets directly from the venue, team, or performer?
Because Vivid Seats is a secondary marketplace, and is not directly affiliated with any venue, team, or performer, all tickets listed for sale on our platfo...
Thu, 11 Apr, 2024 at 2:31 PM
Is my information secure? Does the seller have access to any of my information?
Your safety is our priority. In fact, our commitment to keeping payment and personal info secure has earned us the TRUSTe Privacy Seal. When you purchase ti...
Thu, 11 Apr, 2024 at 2:31 PM
What is the Buyer's Guarantee?
Our Buyer's Guarantee promises that your transaction will be secure, that your tickets will be delivered before your event, and that those tickets will ...
Fri, 12 Apr, 2024 at 2:05 PM
How do I change the email address for my Vivid Seats account?
Changing your email address is simple! Just follow these steps:  1 Go to vividseats.com and click “SIGN IN” or "MY ACCOUNT" in the upper right-ha...
Thu, 11 Apr, 2024 at 2:31 PM
How do I reset my account password?
To reset your password, simply click here and enter the email address associated with your account. You’ll soon receive an email with a link to update you...
Thu, 11 Apr, 2024 at 2:31 PM