Vivid Seats Rewards

If I purchase tickets for an event taking place in the next 24-48 hours, will I still receive my tickets in time?

I received an order summary email after placing my order. Do I need to bring this to my event?

What do I do if my event is cancelled? How do I get my compensation?

How do I reset my account password?

How do I change the email address for my Vivid Seats account?

How do I change the email address for my Vivid Seats account?

Can the venue scan my tickets from my mobile phone?

How do I know if the seller has confirmed my order?

I lost the email that contained the link to download my e-tickets. Can you re-send it?

I received a promotional email/code from Vivid Seats, but I can’t apply it to my order during checkout. How do I use my promotional code?

How are tickets on your site delivered?

I ordered email tickets but do not have access to a printer. How do I proceed?

I’m bringing my small child with me to an event. Do I need to purchase a ticket for my child?

Can I exchange my tickets for a different quantity, or for tickets to another date or event?

How do I search for and select tickets?

I still haven’t received my tickets. Will I get them before my event?

My tickets are being shipped. When should I expect my tickets?

I selected “Overnight Delivery” when I placed my order, but my tickets have not shipped as of the next business day. Why haven’t I received my order?

The name on my ticket is not mine. Will I have issues at my event?

What if I can no longer attend my event?

Gifting FAQs

The listing I want to order includes more tickets than I need. Why can’t I order a specific number of tickets?

Can I ask to receive my tickets earlier if I’m giving them as a gift?

Are Mobile E-tickets, Email Delivery, and Instant Download the same thing?

I’ve never purchased from Vivid Seats before. What is the process?

Can I bring a camera, food, drinks, or lawn chairs to my event?

My tickets were lost/destroyed/stolen. Can I have them resent to me?

Can I bring a camera, food, drinks, or lawn chairs to my event?

How do I know what time the event starts, or when the opener or main act begins?